Following the announcement, the company offers 24/7 telephone solutions encompassing call overflow management, emergency dispatch, appointment scheduling, and after-hours support. The virtual answering service has been designed to prevent businesses from missing important customer calls, regardless of their location.
More details can be found at https://www.interconmessaging.com/dedicated-telephone-answering-for-virtual-offices
With the updated solution, Intercon Messaging seeks to deliver the same level of service as a traditional office-based team of receptionists but in a more cost-effective way. Before any actual engagement, the company works with clients to create custom scripts that can be used for a variety of situations. This assures businesses that no two calls are responded to the same way and that their virtual receptionists provide proactive responses to all customers.
In addition to business phone call answering, Intercon Messaging’s live virtual receptionists also arrange meetings in real time and work with companies’ calendar software to manage appointments. Any changes in schedules are also promptly relayed to the clients for their review, which eliminates the risk of overbooking, double-scheduling, or any other challenges that may arise.
The virtual receptionists also take messages, handle online ordering requests, arrange deliveries, track shipments, and perform a range of other tasks based on clients’ requests.
Alongside Intercon Messaging’s call-answering outsourcing solution, clients also get an automated message summary report delivered weekly, voice-logged call records, call patching, and real-time rotation or shift scheduler.
Intercon Messaging also provides GPS monitoring and tracking, truck dispatching, emergency response, employee attendance lines, and oil and gas monitoring services. The team works with all operating systems and devices and is proficient in both iOs and Android.
Based in Drayton Valley, Alberta, the company has been serving clients across Canada and the United States for more than two decades. They are continuously adapting to incorporate the newest technologies into their service to provide enhanced solution options to their clients.
A spokesperson for the company said, “Together we work to create a custom-designed call answering service and telemessaging solution that’s right for you while continually focusing on exceptional customer service – even when you’re not in the office.”
Interested parties can find more information by visiting https://interconmessaging.com
6226 50 Ave
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No THE 2 SIDE STORY journalist was involved in the writing and production of this article.