With their updated service, Relay Network creates a 1-to-1 feed for healthcare providers that allows patients to receive direct individualized messages, reducing costs and improving engagement.
More information is available at https://www.relaynetwork.com/industries/healthcare
By providing personalized messages, the updated feeds can also improve a patient’s overall health through better connections with telehealth services, thereby increasing treatment and medication adoption.
While the adoption of telehealth services has seen a drastic increase in recent years, many healthcare providers can still struggle to fully engage with their patients. However, by making connections more personalized, providers can see improved engagement and adoption rates. That’s why Relay Network created its social-media-style feed service that allows healthcare practices to send custom messages and information to their patients.
The feeds available from the company can be customized to a client’s needs, including options for CRM management, screening, onboarding, referrals, renewals, and bill payments. Furthermore, the service is HIPAA compliant, meaning messages between patients and providers are private and secure.
Using a combination of texts and images, the style of Relay Network’s feeds is more engaging for patients than basic text messages or emails. With this social-media style scrolling, the feeds also offer a more intuitive interface that individuals are used to seeing.
The service requires no downloads for users to access their mobile feeds, making it user-friendly for both providers and patients regardless of their technical know-how. Additionally, it helps consolidate a patient’s messages into one easy-to-navigate source, reducing the chance of lost details or information.
Relay Network offers a range of ready-made templates that have been tested and proven to improve engagement, which can then be adapted to a client’s specific needs and services. This includes the service’s integrated CRM for easy management of a patient’s details and customized messages.
Healthcare providers can arrange for a consultation call with the company to help them see how the SaaS digital engagement feeds can improve their patient’s telehealth engagement.
A spokesperson for Relay Network said, “Today’s customer expects simple, convenient experiences where needs are met proactively and everything feels tailored and personal.”
Interested parties can find more information by visiting https://www.relaynetwork.com
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No THE 2 SIDE STORY journalist was involved in the writing and production of this article.