US-based merchant service company, Merchant Chimp has found itself being recognized as one of the most highly rated merchant service providers in the Californian cafe, restaurant and broader hospitality industries.
Merchant Chimp faced strong competition from some of the larger banks, Square, Stripe and other providers, but came out on top after being evaluated on various merchant categories and services including; rates and fees, contract structure, customer service, business integration and industry reputation.
The company was a clear leader in client affordability with their low rates and fees beating some providers by as much as 50%.
Whilst their ‘no lock in’ month-to-month contract structure was a significant differentiator to other service providers in the study who require clients to be in long term contractual arrangements.
Merchant Chimp’s customer service also rated highly with their minimal customer support wait times and quality direct account management relationships.
For further information about Merchant Chimp and how you can get in touch with one of their friendly account managers for a free consultation, simply click on the ‘contact’ information below.
A reason supporting Merchant Chimp’s success and stronghold on the Californian market is their customer-orientated ethos. They pride themselves on helping customers save as much money on merchant costs as possible, and being completely transparent with fees and costs. There is no fine print.
The company was started by a group of business owners who were fed up with overspending on credit card and processing fees, and knew that there was a better solution. They have certainly found that solution for cafes and business owners of all shapes and sizes!
A Santa Monica-based cafe owner from the survey stated: “We have been with Merchant Chimp for over two years. We were with one of the more larger ‘well known’ merchant service providers before we were recommended to check out Merchant Chimp.
I requested a free quote and cost breakdown from one of their consultants and they showed me straight away how much I was overspending on credit card fees alone. I’d say they saved me about 25% on merchant costs as soon as I switched over.”
Another business owner from San Diego commented: “Merchant Chimp have been a great support to my growing cafe business and I haven’t had to worry about any of the merchant side of things. I can simply focus on developing the business and build out our new location in Long Beach that is expected to open next year.”
Whilst a cafe franchise owner who has locations in San Francisco, Colorado, Texas and New York said, “Merchant Chimp make it extremely simple to integrate the necessary hardware, software and payment systems in our new locations, as we continue to open more stores across the country.
Their customer service is incredible. Gone are the days of us waiting on hold forever. We have a dedicated account manager who is there for us 365 days of the year!
We wanted to grow and scale quickly, so to know that we have some of the lowest merchant and payment processing rates in the market helps with our budgeting and margins, especially in our new territories.”
For a convenient, no obligation consultation with a representative at Merchant Chimp, click on the ‘contact’ information below or visit their website at www.merchantchimp.com.
18580 Ventura Blvd D
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